Households across Britain are sinking deeper into debt on their water and broadband bills, yet most billpayers have no idea that cheaper rates designed to help them are sitting unused, according to a new warning from the spending watchdog.
A report covered by the BBC found that the majority of customers struggling with essential bills are unaware that special discounted tariffs exist. These so-called social tariffs can knock hundreds of pounds off annual costs for those on low incomes or claiming certain benefits.
The National Audit Office said bill debt has climbed sharply over the last two years, with water arrears alone running into hundreds of millions of pounds. Broadband customers are facing similar pressure as providers keep pushing prices up.
Social tariffs are typically offered by big suppliers including BT, Sky, Virgin Media and most regional water companies. A discounted broadband package can cost as little as £15 a month, compared to standard deals of £30 or more, while water social tariffs often cap bills well below the regional average.
Despite the savings on offer, take-up remains stubbornly low. According to the BBC, the watchdog found that many eligible households either had not heard of the schemes or assumed they would not qualify. Some suppliers have also been criticised for burying the information deep inside their websites.
Charities working with families in bill poverty say the gap between what is available and what people actually claim is one of the biggest hidden costs of the squeeze. Many households are cutting back on heating or food rather than asking their provider for help.
Anyone receiving Universal Credit, Pension Credit, Income Support or certain other benefits should contact their water and broadband providers directly to ask about social tariffs. Citizens Advice can also check eligibility and walk people through the process for free.
The findings land as households continue to feel the pinch from stubbornly high prices on energy, food and rent. With another round of bill rises still working through, campaigners say the message is simple. If you are struggling, ask, because the help is there but it will not come knocking.